Learning how to treat a client has everything to do being a good one, too. On the day before Thanksgiving I was reminded of the many people who will have to provide excellent customer service to the anxious crowds of people awaiting great deals! Imagine yourself on this day as the waitress who has to tell the customers "we ran out of pie" or as the cashier that is getting yelled at for being too slow. Picture yourself as the poor store manager who has to explain that they have just run out of the item everyone was in line for? How would you handle it?

With so many “voices” in the marketplace, who do the top performing bankers listen to? When surveyed, the answers are not the government, the industry talking heads, vendors, stockholders or even employees; overwhelmingly it is their customers! This does not mean listening to your customers after they have been alienated and are angry (e.g. debit card fees).

Thanksgiving has long been my favorite holiday, at least since I stopped getting enormous boxes of Legos. Why? It never fails to exceed my expectations, unlike Christmas or other holidays. And because of the 4 F’s: Family. Food. Football. Four days off. And in that in that order too, unless Uncle Arnie consumes one too many vodka tonics. Thank goodness for tryptophan.

This past week Facebook faced two significant hurdles regarding their online security and their stance on data-collection. First, hackers launched a massive spam attack that placed violent and shocking images on some users profile pages http://wapo.st/tM4047. Also, USA Today published a front-page article about how Facebook tracks its users across the web http://usat.ly/u45Sgt. So how safe are we?