The other day as I was getting my hair cut, the hairdresser inquired as to what I do for a living. Rather than answer with the normal playful banter of "I'm in astronaut training," or "If I told you, there would be dire repercussions," I told her I work for a Direct Marketing Agency. As the words escaped my mouth, I realized the importance in that I didn't say "a printing company," or "mail provider." Direct marketing companies, such as my beloved SourceLink, realize that we must embrace a multichannel approach in order to stay relevant to today's enlightened consumer...