A blog-poem on how "going green" in your billing and staying ahead of transactional document trends can make your life much easier!

I pay my mom’s utility bill… sweet lady, maybe a little crazy. She gets confused by her bill, and I’ve been asking myself why her bill looks just like mine. Our interests, demographics, and usage information aren’t the same – why do we get the same boring bill?...

A Christmas Check List for Utility Companies...

I recently attended a conference, where the focus was on the customer experience in the Utility industry. As I listened to some of the key speakers talk about the great strides they’ve made by introducing new products and services I had to smile. They were talking about utilizing social media, re-designing bills to provide a greater level of detail to engage customers, and introducing smart and effective e-bill solutions.