We’ve all heard the stories about the late Steve Jobs and his assertion that he knew better about what the people wanted then the people themselves. While this bold attitude worked well for Apple, you have to remember that what Apple was really selling was not just a product but also a tightly controlled experience. But guess what, you’re not Apple and nor are most companies looking to grow their business. It’s really even okay that you’re not Apple, but keep in mind since you aren’t Apple you also can’t act like Apple...