Position Located at: East coast preferred but not a requisite
Position Reports to: Vice President Strategic Client Relationships
Job Description
Account Executive is a client portfolio role which aligns experience and expertise with client management, project management, planning, and relationship development to enhance our Client Services team(s) for a portfolio of clients. The Account Executive is a sales function within Account Development. It is empowered to provide client team leadership, client management and cross-channel project management as well as profitable growth within their portfolio representing an industry/geographic focus.
The Account Executive (AE) will have experience and expertise in database marketing. The AE will be responsible for the relationships of key accounts as assigned. The AE must appreciate the goal of service excellence in all aspects of client relationship management. This position is responsible for identifying, recommending and implementing database marketing solutions for the client(s). The AE will set and manage overall client expectations using the Statement of Work practice combined with excellent project management. This position requires excellent written and verbal communication skills as well as superior project and time management skills. The job requires that the candidate be a self-starter and thrive in a team environment both internally and externally. The AE should also possess the ability to handle multiple tasks and be a problem solver.
Job Responsibilities
- Deliver overall profitable growth to entire portfolio of clients.
- Lead and manage existing projects within client portfolios to ensure client needs are met and/or exceeded.
- Partner with clients and project team to deliver successful and measurable results and solutions.
- Effectively lead cross-functional client account team to deliver projects on-time, on-budget, and with the greatest attainable client and team satisfaction.
- Develop and sustain client and key decision maker relationships to build a totally integrated knowledge of the client at all levels.
- Proactively identify client portfolio needs outside of current projects and develop appropriate solutions to meet those needs.
- Develop deep understanding of portfolio market, trends, influencers, competitors, key players, budgets and operating metrics. Building a database of knowledge on each client where as we know our clients potentially better than they know themselves.
- Understand the client brand's political landscape, including change agents', incentive structures and key decision makers.
- Continually collect and disseminate market and competitive intelligence. Involve all members of the delivery team with client, were appropriate, to enable exploration of new business opportunities and to develop client value adds.
- Client portfolio evangelist throughout our organization and responsible for educating our organization in order to replicate successes much quicker.
- Provide project management, including scope/change order process, to effectively manage client expectations relative to project costs and timelines.
- Manage deliverables and expectations of the client's third party providers.
- Execute all client reporting and communications relative to project status and estimate to actual cost for both retainer-based ongoing deliverables and ad hoc projects.
- Work professionally with internal staff to keep projects on time and on budget and to collaboratively solve challenges as they arise.
- Act as an integral team member of Quality Assurance to check all data inputs, outputs and applications for accuracy and document any necessary changes.
- Strong communication skills with an appreciation for the most effective communication channel to achieve desired results.
- Excellent writing and presentation skills to effectively develop and present solutions.
- Coordinate the client purchasing process (estimates, purchase orders, tracking project execution against estimates, securing project scope expansion price increases) and coordinate accurate and timely invoicing.
- Conduct agreed upon client review activities and all client review follow-up communications from weekly status calls to semi-annual client reviews.
- Provide monthly report to management including monthly revenue forecasts, upcoming ad hoc projects and major client meetings, any changes in client management or directional marketing changes.
Requirements
- Minimum of 5 years+ of account management experience (agency and client experience a plus).
- Knowledge and experience in the direct and/or database marketing industry.
- College degree required; Master degree desired.
- Ability to communicate with a variety of staff and management levels in a professional organized manner with strong interpersonal skills.
- Ability to deal with conflict constructively.
- Excellent problem solver.
Reporting
- Reports to the Vice President Strategic Client Relationships
Technical Skills
- Must be proficient in MS Office (Word, Excel and PowerPoint).
- User experience with BI tools and campaign management tools preferred.
- Database skills such as Access a plus.
Job Description
Various positions may be available for seasoned Sales Executives with proven ability to generate new business, providing our clients improved return on their marketing dollars. Must be able to meet revenue goals by identifying companies in need of direct marketing services, developing appropriate contacts and closing new business. Ideal candidates will be strategic sellers of direct marketing solutions, emphasizing benefits and return on investment to prospects, and will be committed to "the hunt" – prospecting and sales persistence to meet revenue goals.
Requirements
- 5+ years experience in closing new direct marketing business.
- Experienced with all facets of direct marketing, with an emphasis on solutions selling: needs assessment, database, data analysis and modeling, communication strategy and creative, print and electronic communication production, and performance analysis and reporting.
- Must be able to cold call prospects, write successful responses to RFPs, and convert prospects into clients.
- Successful candidate will have market expertise in one or more vertical markets, such as: financial services, automotive, retail, real estate, travel & entertainment, etc.
Job Description
Various levels of Account Management positions oversee all matters related to servicing business client relationships, including but not limited to, understanding client needs and identifying and providing value-added direct marketing communications and response solutions. These positions are accountable for growing the client relationship through overall account strategy planning, business proposals (RFPs) and quotes (RFQs), effective project management to ensure timely and accurate project execution and reporting, company-client communications, and problem resolution. These positions require: knowledge and experience in Direct Marketing, excellent written and verbal communication skills, very good interpersonal skills, self-initiative, project management and analytical skills, and a client-centric orientation. Undergraduate degree is required, preferably in marketing.
Position Located at: Greenville, SC
Position Reports to: Mail Production Manager
Job Summary
The area supervisor will coordinate with MP Manager, scheduler, and shift staff to accomplish manufacturing results; performing hands on work as required; ensure that production of products meets or exceeds efficiency and company quality standards; ensure smooth production operation during shift; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
Responsibilities
- Maintains staff by orienting and training employees; developing personal growth.
- Maintains work flow by monitoring steps of the process; observing control points and equipment; monitoring personnel and resources; initiating and fostering a spirit of cooperation within and between departments.
- Completes production plan by assigning shift personnel; accomplishing work results; establishing priorities; monitoring progress; resolving problems; reporting results of the processing flow on shift production summaries.
- Evaluate and focus on increasing equipment run time/throughput.
- Ongoing accuracy in production; assuring completeness and accuracy of staff’s administrative duties (Quality Control sheet/Meter log/Production Control sheet).
- Process work in regards to deadlines and achieve production goals set by scheduler; notify management of missed deadlines.
- Communicate with other Shift Supervisors and Department Manager
- Responsible for quality control; make adjustments as necessary during shift to produce product within established specifications; maintains quality service by establishing and enforcing organization standards.
- Ensures operation of equipment by calling for repairs.
- Maintains safe and clean work environment.
- Coordinate production startups, shutdowns, and changeovers
- Schedule and conduct weekly shift meetings.
- Schedule and conduct monthly O3’s with shift staff maintaining good, open communication, coaching, and feedback.
- Oversees and/or conducts training of new or existing employees; USPS rules and procedures; operation and set-up of new or existing equipment; quality policies and procedures.
- Conduct employee performance reviews based on work performance, attendance, attitude and teamwork.
- Search out, recommend and implement process improvements.
- Lead by example
- Monitor overall work performance and recommend corrective action as appropriate.
- Contributes to team effort by accomplishing results as needed.
Skills and Qualifications
- Knowledge and understanding of postal rules and requirements.
- Must be willing to work all shifts, as assigned.
- Mechanically inclined; able to perform setup and operation of all equipment.
- Adaptability – Adapt to changes in the work environment; manage demands to best fit the situation.
- Interpersonal Skills – Possess a positive attitude with ability to resolve conflict; maintain confidentiality; listen reflectively.
- Quality – Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; self-monitor work to ensure quality.
- Professionalism – Approach others in a tactful manner; accept responsibility for own actions; follow through on commitments.
- Delegation – Delegate work assignments; matches the responsibility to the person; empowers employees to work independently; provides recognition for results.
- Planning/Organization – Prioritize and plan work activities; use time efficiently; set goals and objectives.
- Motivation – Set and achieves challenging goals; demonstrate persistence and overcome obstacles; measure self against high standards of excellence
Position located at: Madison, MS
Position reports to: Account Management staff
The Account Coordinator is the entry level position in account management and acts as support for the day-to-day administration of the account management function.
Job Description
Primary Assignment: Assists Account Management staff with the internal management of all active jobs.
QUALIFICATIONS/SKILLS
- BA in Advertising, Marketing or related area of study preferred
- Strong project management skills with great attention to detail
- First rate thinker with excellent communications skills: writing and oral
- Computer literate, word, excel, power point, web savvy and ability to learn proprietary project management system: DirectLink
- Work well in a dynamic fast-paced production environment
Basic Responsibilities
Duties include, but are not limited to:
- Proofing creative for accuracy/changes
- Proofing letter setup
- Checking endsheets for accuracy
- Proofing match prints
- Proofing live runs
- Reviewing drop packets
- Making print samples
- Printing paperwork
- Making copies of job folder items for documentation
- Scanning barcodes
- Filing – job jackets once completed
- Performs other duties as assigned by management
Attributes
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Strong customer service orientation
- Experience working in a team-oriented, collaborative environment
Please send a cover letter, resume and salary expectations to careers@sourcelink.com.
Positions located at: Madison, MS and Dayton, OH
Position reports to: Sales Management
Job Description
The role of the Account Manager is to plan, execute, manage and finalize projects throughout the production process, according to strict deadlines. This includes acquiring resources and coordinating the efforts of team members in order to deliver projects according to plan. The Account Manager will also define the project’s objectives and oversee quality control throughout its life cycle.
Qualifications/Skills
- BA in Advertising, Marketing, Finance or Business OR three years direct work experience in an account or project management capacity.
- Strong familiarity with Excel, Power Point, Word and web savvy.
- Experience at working both independently and in a team-oriented.
- Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
- Reacts to project adjustments and alterations promptly and efficiently.
- Flexible during times of change.
- Persuasive, encouraging, and motivating.
- Ability to elicit cooperation from a wide variety of sources, including upper management, clients and other departments.
- Ability to defuse tension among project team, should it arise.
- Ability to bring project to successful completion.
- Strong written and oral communication skills.
- Strong skills in proofing creative, letter setup, match prints and live runs.
- Strong interpersonal skills.
- Must be able to learn and understand our proprietary project management system: DirectLink.
- Customer service skills a must.
- Ability to effectively prioritize and execute tasks in a high-pressure and fast-paced environment is crucial.
- Must be able to physically move around the production plant to follow projects.
- Ability to perform other duties as assigned by management.
Responsibilities
- Direct and manage projects from beginning to end.
- Define projects on job tickets through our proprietary project management system: DirectLink.
- Effectively communicate project expectations to team members.
- Determine and assess need for project meetings.
- Set and continually manage project expectations through timelines.
- Delegate tasks and responsibilities to appropriate personnel.
- Identify and resolve issues and conflicts within the project.
- Proactively manage changes in projects, identify potential crises.
- Coach, mentor, motivate and train new account managers, and influence them to take positive action and accountability for their assigned work.
- Build, develop, and grow business relationships vital to the success of the project, client and Company.
- Coordinate items needed from the clients to keep jobs on track to meet deadlines.
- Learn and utilize postal rules and regulations.
- Strong account management skills with great attention to detail.
Work Conditions
- Overtime may be required in meet project deadlines.
- Sitting for extended periods of time.
- Ability to walk between production departments.
- Dexterity of hands and fingers to operate a computer keyboard, mouse and other devices and objects.
- Physically able to participate in training sessions, presentations and meetings.
- Office environment; dusty conditions in the movement and production of paper products.
- Use vision, hearing and touching in performance of duties.
If you wish to be considered for a position at SourceLink, please send a cover letter, resume and salary expectations to
careers@sourcelink.com.
Department – Client Services
Location: Buffalo, NY onsite. This position is not eligible for relocation or telecommuting.
Job Description
The role of the Project Manager is to plan, execute, manage and finalize projects throughout the production process according to strict deadlines and client dictates. In this role you will be a key client advocate within SourceLink. This includes acquiring resources and coordinating the efforts of team members in order to deliver projects according to plan. The Project Manager will also define the project’s objectives and oversee quality control throughout its life cycle.
Qualifications/Skills
- Extremely strong written and verbal communication skills
- Full understanding of the direct mail/marketing process with at least 5 years of experience in the direct marketing field
- Ability to effectively communicate multiple project deadlines and deliverables
- Work independently and in a team-oriented environment
- Conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
- React to project adjustments and alterations promptly and efficiently
- Ability to elicit cooperation from a wide variety of sources, including upper management, clients and other departments
- Strong skills in proofing creative, letter setup, match prints and live runs.
- Ability to effectively prioritize and execute tasks in a high-pressure and fast-paced environment
- BA in Advertising, Marketing, Finance or Business OR a minimum of 5 years direct marketing experience in an account or project management capacity
- Strong familiarity with Excel, Power Point, Word and web savvy
- Solid understanding of postal rules and regulations
Responsibilities
- Direct and manage projects from beginning to end facilitating both client and SourceLink initiatives
- Effectively communicate project expectations to client and internal SourceLink team members
- Determine and assess need for project meetings when appropriate
- Continually manage project expectations through timelines created for each project
- Delegate tasks and responsibilities to appropriate SourceLink personnel
- Facilitate relationship-building for account support personnel and their counterparts at client organizations
- Maintain a full understanding of the client, their objectives and the impact of their direct marketing campaigns to help achieve the client’s growth, retention and budget objectives
- Share knowledge with management team regarding client organization including feedback on customer needs, processes and business challenges as they arise
- Proactively manage changes in projects and keep team members and client informed appropriately
- Build, develop, and grow business relationships vital to the success of the client/ SourceLink relationship
Location: Northern Virginia and Washington DC area
Position reports to: VP of Sales, Director of Business Development
Type: Full Time
Job Description
This position will exist on-site to manage and coordinate efforts for direct mail, print advertising, alternative media, email marketing, and multi-channel marketing programs. In addition to assisting in executing and analyzing marketing campaigns to acquire new customers, the ideal candidate will:
Develop marketing and acquisition plans
- Build strategy to utilize Direct Mail, email, print, social and CRD marketing mail
- Utilize historical data and past experience to execute plans
- Work internally and with outside agencies to develop creative for marketing messaging
- Coordinate marketing efforts across organization, and involving multiple teams
Financial management
- Handle budgeting, forecasting, invoicing,
- Adhering and tracking of marketing budget
- Implement logistics for program, such as printing, scheduling, online execution, etc.
- Month end expensing and reconciliation
Coordination responsibilities
- Developing relationships with vendors, and communicating regularly with list brokers, merge-purge vendors, and production vendors
- Mail planning- to include monitoring and tracking, key list testing, and pricing negotiations with list vendors
- Data management
- Define merge logic sequence with data vendor
- Review merge/purge reports and adjust net as needed
- Special processing related to backend processing
- Process improvement for smooth data flow as complexity increases
- Creative Development, including project launches, creative strategy, manage timelines, and landing page development
- Production planning
- Pricing
- Negotiations
- Print signoffs
- Inventory management
- Developing relationships with print publications advertising representatives to negotiate print advertising deals
- Pulling data from various sources and analyzing it to determine campaign results.
- Identifying and implementing testing strategies that result in scalable and profitable growth for the individual channels.
Other
- Postmortem analyses
- Coremetrics
- Crystal reporting
Qualifications
The ideal candidate will have the following:
- 5-8 years Direct Response marketing experience
- Bachelor’s Degree
- Direct marketing experience in offline media, especially direct mail and print.
- Marketing program execution experience
- Familiarity with online and offline channels
- Creativity to think of test ideas. Copywriting experience a plus.
- Analytical skills and a high degree of comfort in Excel
- Ability to juggle multiple projects while paying attention to detail
- Strong project management leadership and ability to stick to deadlines without guidance
About SourceLink:
SourceLink creates results-driven communication solutions. Combining strengths in marketing analytics, data intelligence, technology and production expertise, SourceLink crafts and executes data-driven direct marketing and transactional document outsourcing solutions. SourceLink’s analytic and communication solutions improve marketing ROI through greater relevance and increased response. On the production side, SourceLink solutions help reduce costs through more efficient operations, state-of-the-art technologies, and postal optimization. Headquartered in Chicago, IL we operate in six U.S. locations
Please send all resumes to careers@sourcelink.com
Job Description
The role of Marketing Analyst revolves around development and execution of business intelligence initiatives crafted by the Customer Intelligence Group at SourceLink. The Marketing Analyst will report directly to the Marketing Manager and Associate Marketing Manager at Tractor Supply Company in Brentwood, TN. While the position will primarily be involved with marketing initiatives, there will be ample opportunity to interface with other parts of the company including Finance, Real Estate, Merchandising, and Operations.
Desired Skills & Experience
Essential Duties and Responsibilities: - Develop and execute ad hoc and standard customer reporting as required for business intelligence (to include dashboards and standard reports).
- Responsible for tracking and reporting data capture, including but not limited to compliance reporting, customer attribution and acquisition tracking.
- Act as a resource in fulfilling inquiries including providing response data, targeting recommendations based on analysis and development of campaign decision trees.
- Administer customer analysis, providing actionable insights and recommendations.
- Attend to customer requests, including but not limited to Opt-In and Opt-Out.
- Facilitate customer list pulls and data extracts for various stakeholders.
- Assist client management with initiatives to ensure Marketing Database integrity and ongoing improvement of data capture.
- Assist client management with dissemination of actionable customer insights across the organization.
Skills: - Excellent verbal, written and presentation skills.
- Professional experience using Business Intelligence tools.
- Conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
- Practical experience analyzing data, program metrics and performance.
- Direct and manage projects from beginning to end facilitating both Tractor Supply Company (TSC) and SourceLink initiatives
- Effectively communicate project expectations to TSC and internal SourceLink team members
- Determine and assess need for project meetings when appropriate
- Continually manage project expectations through timelines created for each project
- Ability to be responsive in a fast-paced business environment and anticipate multiple data and reporting needs
Technical Proficiency: - Extremely proficient in Microsoft Office (Excel, Powerpoint, and Word)
- Not required but preferred: SDL/Alterian campaign management and analytics modules
Education: - At least a Bachelor’s Degree in Business or Marketing
Compensation: - Market based compensation commensurate with skills and experience.
Company Description
SourceLink creates results-driven communication solutions. Combining strengths in marketing analytics, data intelligence, technology and production expertise, SourceLink crafts and executes data-driven direct marketing and transactional document outsourcing solutions. SourceLink’s analytic and communication solutions improve marketing ROI through greater relevance and increased response. On the production side, SourceLink solutions help reduce costs through more efficient operations, state-of-the-art technologies, and postal optimization. Headquartered in Chicago, IL we operate in six U.S. locations
Job Description
Director of Business Development-Transactional Communications will be responsible for growing sales in selected billing/statement markets, such as utilities, financial services and banking. Experience and expertise with prequalifying leads, prospecting and qualifying, developing and implementing account-level strategy, cultivating relationships, and closing deals, along with project management, planning, and relationship development are expected for this position. Must be able to meet revenue goals by identifying companies in need of document printing, redesign, electronic presentment and other marketing initiatives related to transactional document services. Will be responsible for developing appropriate contacts and closing new business. Ideal candidates will be strategic sellers of document-related solutions, emphasizing benefits and return on investment to prospects.
Desired Skills & Experience
Qualifications/Skills
- Extremely strong written and verbal communication skills
- Full understanding of the direct mail/marketing process with at least 5 years of experience in the direct marketing, specifically Transactional Document Outsourcing, field
- Ability to effectively communicate multiple project deadlines and deliverables
- Work independently and in a team-oriented environment
- Conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
- React to project adjustments and alterations promptly and efficiently
- Ability to elicit cooperation from a wide variety of sources, including upper management, clients and other departments
- Solid understanding of postal rules and regulations
- Proven track record of generating and closing new revenue opportunities
Responsibilities
- Deliver profitable revenue growth to entire portfolio of clients.
- Leverage existing contacts and relationships within the industry and within your vertical market specialization to build sales momentum quickly.
- Identify prospects specifically in need of document services in order to increase the probability of success in closing business with those potential accounts.
- Maintain the following mix of active sales opportunities in your pipeline:
- Be actively working prospects that would each represent $100,000 - $750,000 or more in annualized revenue once closed.
- Be actively working large prospects that would represent $1 million+ in annual new revenue when closed.
- Maintain a daily prospecting regiment that included researching, identifying and contacting potential new account opportunities.
- Lead and manage existing projects within client portfolios to ensure client needs are met and/or exceeded.
- Partner with clients and internal project team to deliver successful and measurable results and solutions.
Requirements
- A minimum of 5 years, sales related documented successes
- Sales experience selling transactional document solutions experience selling to C-level executives
- Ability to travel up to 50%
- Preferred experience includes large-scale sales experience in the utilities, financial and government industries, or other industry-related sales experience
- College degree
Job Summary:
The Network Administrators highest priority is to tend to the day-to-day operations of the SourceLink network and employee workstations. In addition, the Network Admin Support role is responsible for building and configuring new systems as well as managing the ordering of new hardware. Technology exists to serve the business and our customers.
Responsibilities:
- Assisting the IS Manager and ISSO in producing audit and security documentation
- Data backup and recovery
- Maintain connectivity lines
- Server configuration and troubleshooting
- Virus, spyware and spam protection
- Responding to monitoring alerts
- Performing scheduled software updates (Mail Manager, Windows, Office, Virus)
- Supporting SourceLink users and customers
- Remote connectivity
- Manage disk usage
- Keep the server room and work area presentable for customers
- Handle new account and helpdesk requests based on established SLA’s
- Ensure license management documentation is kept up to date
- Maintain a Network diagram
- Encrypted list of account names, passwords, and URL’s for all websites and server firewalls and routers
Skills and Qualifications:
- Ability to carry workstations and servers and crawl under desks
- Positive communication and solution-focused attitude
- General knowledge of Microsoft Operating systems (Unix a plus)
- Experience with server and workstation hardware platforms
Sample Tasks:
- Respond to support requests and monitoring events
- Check backup logs on a daily basis
- Troubleshoot user workstation issues and suggest corrective measures
- Document common solutions and environment details that reduce repeated investigation for troubleshooting
- Create user accounts based on UAF’s
- [re]Build user workstations
- Work off hour maintenance windows to perform network impacting upgrades and changes.
Applications go to Teri Massey via Careerbuilder
Job Summary:
Oversees and participates in maintaining the cleanliness and appearance of the building and grounds. Coordinates and implements building processes and modifications involving security. Participates in the acquisition, installation, disposal, and maintenance of HVAC and electrical needs. Inspects and corrects safety issues.
Scorecard items:
- Zero physical safety / security incidents
- Facilities upgraded to Showcase level within 12 months of hire (demonstrated by peer ranking)
- Reduce contract labor by at least $10k within 12 months of hire
Responsibilities:
- Proactive and ongoing maintenance of the buildings and grounds so that ongoing operations are safe, efficient, and experience minimal interruptions
- Maintaining a building that is clean and gives a professional appearance
- Preparation, implementation and ongoing monitoring of procedures for emergency preparedness and safety
- Plan, price, and participate in the evaluation of building equipment and building equipment parts purchases
- Assist with decisions that result in the Production floor running efficiently
- On-Call for security and building issues 24-7
- Maintain the MSDS book
- Other responsibilities as assigned.
Skills and Qualifications:
- High School Diploma or equivalent GED certificate
- Three to five years practical experience in building and/or equipment maintenance
- Knowledge of safety regulations
- Good interpersonal and communication skills
- Good organizational and follow through skills
- Competency with commercial HVAC
- Competency with carpentry, mechanical, plumbing, and basic electrical skills
- Flexible schedule to facilitate cyclical nature of work load
Sample Tasks:
- Perform daily, weekly and monthly walkthroughs/inspections of building and grounds
- Perform and/or obtain and supervise vendors with building maintenance and repairs as needed
- Purchase parts, maintenance and repairs for building and grounds
- Keep maintenance office clean and organized
- Mow and maintain the grass and landscape
- Painting (walls, columns, equipment, etc.)
- Correct safety issues timely by coordinating with production and warehouse managers
- Maintain the mandatory and voluntary recycling programs
- Coordinate building changes, equipment installation, and parts acquisition with supervisors and managers
Applications go to Teri Massey via Careerbuilder