Position Located at: East coast preferred but not a requisite
Position Reports to: Vice President Strategic Client Relationships
Job Description
Account Executive is a client portfolio role which aligns experience and expertise with client management, project management, planning, and relationship development to enhance our Client Services team(s) for a portfolio of clients. The Account Executive is a sales function within Account Development. It is empowered to provide client team leadership, client management and cross-channel project management as well as profitable growth within their portfolio representing an industry/geographic focus.
The Account Executive (AE) will have experience and expertise in database marketing. The AE will be responsible for the relationships of key accounts as assigned. The AE must appreciate the goal of service excellence in all aspects of client relationship management. This position is responsible for identifying, recommending and implementing database marketing solutions for the client(s). The AE will set and manage overall client expectations using the Statement of Work practice combined with excellent project management. This position requires excellent written and verbal communication skills as well as superior project and time management skills. The job requires that the candidate be a self-starter and thrive in a team environment both internally and externally. The AE should also possess the ability to handle multiple tasks and be a problem solver.
Job Responsibilities
- Deliver overall profitable growth to entire portfolio of clients.
- Lead and manage existing projects within client portfolios to ensure client needs are met and/or exceeded.
- Partner with clients and project team to deliver successful and measurable results and solutions.
- Effectively lead cross-functional client account team to deliver projects on-time, on-budget, and with the greatest attainable client and team satisfaction.
- Develop and sustain client and key decision maker relationships to build a totally integrated knowledge of the client at all levels.
- Proactively identify client portfolio needs outside of current projects and develop appropriate solutions to meet those needs.
- Develop deep understanding of portfolio market, trends, influencers, competitors, key players, budgets and operating metrics. Building a database of knowledge on each client where as we know our clients potentially better than they know themselves.
- Understand the client brand's political landscape, including change agents', incentive structures and key decision makers.
- Continually collect and disseminate market and competitive intelligence. Involve all members of the delivery team with client, were appropriate, to enable exploration of new business opportunities and to develop client value adds.
- Client portfolio evangelist throughout our organization and responsible for educating our organization in order to replicate successes much quicker.
- Provide project management, including scope/change order process, to effectively manage client expectations relative to project costs and timelines.
- Manage deliverables and expectations of the client's third party providers.
- Execute all client reporting and communications relative to project status and estimate to actual cost for both retainer-based ongoing deliverables and ad hoc projects.
- Work professionally with internal staff to keep projects on time and on budget and to collaboratively solve challenges as they arise.
- Act as an integral team member of Quality Assurance to check all data inputs, outputs and applications for accuracy and document any necessary changes.
- Strong communication skills with an appreciation for the most effective communication channel to achieve desired results.
- Excellent writing and presentation skills to effectively develop and present solutions.
- Coordinate the client purchasing process (estimates, purchase orders, tracking project execution against estimates, securing project scope expansion price increases) and coordinate accurate and timely invoicing.
- Conduct agreed upon client review activities and all client review follow-up communications from weekly status calls to semi-annual client reviews.
- Provide monthly report to management including monthly revenue forecasts, upcoming ad hoc projects and major client meetings, any changes in client management or directional marketing changes.
Requirements
- Minimum of 5 years+ of account management experience (agency and client experience a plus).
- Knowledge and experience in the direct and/or database marketing industry.
- College degree required; Master degree desired.
- Ability to communicate with a variety of staff and management levels in a professional organized manner with strong interpersonal skills.
- Ability to deal with conflict constructively.
- Excellent problem solver.
Reporting
- Reports to the Vice President Strategic Client Relationships
Technical Skills
- Must be proficient in MS Office (Word, Excel and PowerPoint).
- User experience with BI tools and campaign management tools preferred.
- Database skills such as Access a plus.
Job Description
Various positions may be available for seasoned Sales Executives with proven ability to generate new business, providing our clients improved return on their marketing dollars. Must be able to meet revenue goals by identifying companies in need of direct marketing services, developing appropriate contacts and closing new business. Ideal candidates will be strategic sellers of direct marketing solutions, emphasizing benefits and return on investment to prospects, and will be committed to "the hunt" – prospecting and sales persistence to meet revenue goals.
Requirements
- 5+ years experience in closing new direct marketing business.
- Experienced with all facets of direct marketing, with an emphasis on solutions selling: needs assessment, database, data analysis and modeling, communication strategy and creative, print and electronic communication production, and performance analysis and reporting.
- Must be able to cold call prospects, write successful responses to RFPs, and convert prospects into clients.
- Successful candidate will have market expertise in one or more vertical markets, such as: financial services, automotive, retail, real estate, travel & entertainment, etc.
Job Description
Various levels of Account Management positions oversee all matters related to servicing business client relationships, including but not limited to, understanding client needs and identifying and providing value-added direct marketing communications and response solutions. These positions are accountable for growing the client relationship through overall account strategy planning, business proposals (RFPs) and quotes (RFQs), effective project management to ensure timely and accurate project execution and reporting, company-client communications, and problem resolution. These positions require: knowledge and experience in Direct Marketing, excellent written and verbal communication skills, very good interpersonal skills, self-initiative, project management and analytical skills, and a client-centric orientation. Undergraduate degree is required, preferably in marketing.
Position Located at: Greenville, SC
Position Reports to: Mail Production Manager
Job Summary
The area supervisor will coordinate with MP Manager, scheduler, and shift staff to accomplish manufacturing results; performing hands on work as required; ensure that production of products meets or exceeds efficiency and company quality standards; ensure smooth production operation during shift; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
Responsibilities
- Maintains staff by orienting and training employees; developing personal growth.
- Maintains work flow by monitoring steps of the process; observing control points and equipment; monitoring personnel and resources; initiating and fostering a spirit of cooperation within and between departments.
- Completes production plan by assigning shift personnel; accomplishing work results; establishing priorities; monitoring progress; resolving problems; reporting results of the processing flow on shift production summaries.
- Evaluate and focus on increasing equipment run time/throughput.
- Ongoing accuracy in production; assuring completeness and accuracy of staff’s administrative duties (Quality Control sheet/Meter log/Production Control sheet).
- Process work in regards to deadlines and achieve production goals set by scheduler; notify management of missed deadlines.
- Communicate with other Shift Supervisors and Department Manager
- Responsible for quality control; make adjustments as necessary during shift to produce product within established specifications; maintains quality service by establishing and enforcing organization standards.
- Ensures operation of equipment by calling for repairs.
- Maintains safe and clean work environment.
- Coordinate production startups, shutdowns, and changeovers
- Schedule and conduct weekly shift meetings.
- Schedule and conduct monthly O3’s with shift staff maintaining good, open communication, coaching, and feedback.
- Oversees and/or conducts training of new or existing employees; USPS rules and procedures; operation and set-up of new or existing equipment; quality policies and procedures.
- Conduct employee performance reviews based on work performance, attendance, attitude and teamwork.
- Search out, recommend and implement process improvements.
- Lead by example
- Monitor overall work performance and recommend corrective action as appropriate.
- Contributes to team effort by accomplishing results as needed.
Skills and Qualifications
- Knowledge and understanding of postal rules and requirements.
- Must be willing to work all shifts, as assigned.
- Mechanically inclined; able to perform setup and operation of all equipment.
- Adaptability – Adapt to changes in the work environment; manage demands to best fit the situation.
- Interpersonal Skills – Possess a positive attitude with ability to resolve conflict; maintain confidentiality; listen reflectively.
- Quality – Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; self-monitor work to ensure quality.
- Professionalism – Approach others in a tactful manner; accept responsibility for own actions; follow through on commitments.
- Delegation – Delegate work assignments; matches the responsibility to the person; empowers employees to work independently; provides recognition for results.
- Planning/Organization – Prioritize and plan work activities; use time efficiently; set goals and objectives.
- Motivation – Set and achieves challenging goals; demonstrate persistence and overcome obstacles; measure self against high standards of excellence