Customer Communications Made Easy
Today’s customers and prospects want to be communicated with on their terms. They want their experience to be seamless, whether they encounter you online, in email, by phone or through the mail.
Just because they chose you once, doesn’t mean they’re yours forever. Customers can be finicky if you don’t offer what they want.
While retaining customers, members, donors or other constituents is different for every business, there are a few communication fundamentals that pave the road for success.
- Make it easy
- Make it accessible
- Make it relevant
We work through obstacles.
We help companies deepen relationships with their customers by making life easy and information more meaningful. We do this by leveraging your existing data (or adding to it) to uncover new customer growth opportunities. Then we develop content and creative that speaks directly to your customers—in the channels they prefer.
But, that’s a lot to coordinate if you have:
- Privacy and data breach concerns
- Insufficient technology to respond in multiple channels
- Missing email addresses and mobile numbers
- Little to no control of on-demand letters
- Insufficient budget for major software investments
- Legacy systems with siloed data
- Disparate communication technologies
- Too much reliance on internal IT
Customer Engagement Platform
Now there’s a solution—our single Customer Engagement Platform (CEP) lets you reach out to your customers easier and with more relevance.
- Increase operational efficiency and reduce costs
- Allows for delivery of statements, customer communications, notices, alerts, on-demand letters and marketing messages from a single tool
- Increases cross-sell response rates through more targeted content
- Creates more self-sufficient customers through our customer portal and interactive statements, ultimately reducing call volume
- Allows rapid response to changing regulations (Compliance)
- Enables rules-based trigger campaigns (electronic and print) to personalize the customer journey
- Improves customer satisfaction through channel preference and reduces costs by increasing e-adoption
- Enables delivery via phone, tablet, email, interactive-PDF, print or SMS
- Puts data insights and power in the hands of users by reducing reliance on IT
- Provides quick, customizable dashboard reporting and business intelligence