Utilities

Utility Providers

Are your customers getting the most out of their statements? Are they easy to read?  Do they maximize available space? Can your customers access their statements electronically? As a utility’s relationship with its customers becomes increasingly dynamic - and utilities shift to a customer-centric model - we have the necessary tools to help create effective customer communications management.

The current shift to a customer-focused service model requires nurturing customer relationships through personalized communication. Here at SourceLink, we draw from our vast experience to put this customer-centric model to work for you. We recommend and execute a phased approach

Phase 1: Improve implementation of the billing experience
Phase 2: Expand the billing to support community relations and initiate and develop customer relationships
Phase 3: Elevate billing to a more personalized communication

As each phase leads into the next, the billing and statement process turns into a true two-way dialogue.