Are your customers getting the most out of their statements? Are they easy to read? Do they maximize available space? Can your customers access their statements electronically? As a utility’s relationship with its customers becomes increasingly dynamic - and utilities shift to a customer-centric model - we have the necessary tools to help create effective customer communications management.
The current shift to a customer-focused service model requires nurturing customer relationships through personalized communication. Here at SourceLink, we draw from our vast experience to put this customer-centric model to work for you. We recommend and execute a phased approach
Phase 1: Improve implementation of the billing experience
Phase 2: Expand the billing to support community relations and initiate and develop customer relationships
Phase 3: Elevate billing to a more personalized communication
As each phase leads into the next, the billing and statement process turns into a true two-way dialogue.