Smart Meters and Data Analytics Equals Stronger Relationships
September 23, 2013

Consumer engagement in the credit card and wireless industry was revolutionized by the infusion of data analytics- just look at the…

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Customer Service: You’re Doing It Wrong
December 7, 2012

I just Googled “World Class Customer Service” and instantly received over 28,300,000 web results on the topic.   Everyone likes to claim…

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Does Your Customer Experience Measure Up?
September 28, 2012

At a recent client meeting, I had the pleasure of witnessing the accolades poured upon our sales and account services team…

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Does the NFL Care About Their Customers?
September 26, 2012

If you watched Monday Night Football’s blown call on the final play of the Green Bay Packers vs. Seattle Seahawks game,…

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