SourceLink’s Customer Communications Management (CCM) Platform

Customer Communications Made Easy

communicating with customersToday’s customers and prospects want to be communicated with on their terms. They want their experience to be seamless, whether they encounter you online, in email, by phone or through the mail.

Just because they chose you once, doesn’t mean they’re yours forever. Customers can be finicky if you don’t offer what they want.

While retaining customers, members, donors or other constituents is different for every business, there are a few communication fundamentals that pave the road for success.

  • Make it easy
  • Make it accessible
  • Make it relevant

We work through obstacles.

We help companies deepen relationships with their customers by making life easy and information more meaningful. We do this by leveraging your existing data (or adding to it) to uncover new customer growth opportunities. Then we develop content and creative that speaks directly to your customers—in the channels they prefer.

But, that’s a lot to coordinate if you have:

  • Privacy and data breach concerns
  • Insufficient technology to communicate in multiple channels
  • Missing email addresses and mobile numbers
  • Little to no control of on-demand letters
  • Insufficient budget for major software investments
  • Legacy systems with siloed data
  • Disparate communication technologies
  • Too much reliance on internal IT

Now there’s a solution—our single Customer Engagement Platform (CEP) lets you reach out to your customers with ease and relevance.

SourceLink Customer Engagement Platform (CEP)

We Have Your Back, and Your Voice

For organizations seeking to advance their business communications processes through one easy-to-manage system, SourceLink’s Customer Engagement Platform, a Customer Communications Management platform (CCM), is the answer.

CCM is a one-hub solution that allows you to develop, customize, manage and refine customer communications in real time, seamlessly across online and offline channels.

In addition to improving the quality of your customer communications, the CCM hub can save your company time and money by:

  • Allowing you to release time-sensitive communications quickly and easily
  • Reducing call center volume by offering customers self-service options
  • Increasing digital communications adoption, lowering print and mailing costs
  • Decreasing reliance on your IT department with an easy-to-manage solution
  • Delivering through one hub, reducing time required of internal resources

We help ensure your messaging continuously evolves and keeps pace with customer needs so you and your customers can focus on the conversation.

SourceLink’s CCM does the heavy lifting, allowing you to easily compose and deliver all communications from a single tool so you can manage all content across channels from a single, customizable dashboard.

Here’s what you can do with CCM:

  • Communicate via phone, tablet, email, interactive-PDF, print or SMS
  • Empower customers through interactive statements and personalized portals, reducing call volume
  • Rapidly respond to compliance changes
  • Target content by household to improve cross-sell response rates
  • Personalize messaging and channel preferences to enhance e-adoption
  • Leverage data insights in communications to reduce reliance on IT, for improved efficiency and lower long-term expenses
  • Provide select employees a line of sight into customer interactions through a single activity portal
  • Track direct mail and delivery notifications in real-time

Interested in learning more about our Customer Engagement Platform?

Check out related content below or schedule a demo to see it first-hand.

Schedule a CEP Demo

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!important;margin-bottom:5px !important;margin-left:0px !important;margin-right:0px !important;box-sizing: border-box;align-items: flex-end;justify-content: flex-end;flex-direction: row;display:flex;}#user-form-template-6 #field8{width:100%}#user-form-template-6 #field8 .element-container{width:100%;opacity:1;box-shadow:none;padding-right:0px;padding-left:0px;padding-top:0px;padding-bottom:0px;margin-right:0px;margin-left:0px;margin-top:0px;margin-bottom:0px;height:;font-family:Open Sans;font-weight:normal;font-size:20px;font-style:normal;color:rgba(45,41,38,1);background-color:rgba(0,0,0,0);border-width:1px;border-style:none;border-color:#C8C8C8;border-radius:0px 0px 0px 0px;text-align:left;box-sizing:border-box;}#user-form-template-6 #field8 .component-container{margin-right:5px;margin-left:5px;margin-top:5px;margin-bottom:5px;padding-top:0px;padding-bottom:0px;padding-left:0px;padding-right:0px;}.field-label{color:rgba(45,41,38,1);margin-bottom:5px;margin-top:13px;margin-left:0px;margin-right:0px;font-size:14px;font-family:Open Sans;font-weight:normal;font-style:normal;opacity:1;text-align:left;}.required-field{margin-top:13px !important;margin-bottom:5px !important;margin-left:0px !important;margin-right:0px !important;box-sizing: border-box;align-items: flex-end;justify-content: flex-end;flex-direction: row;display:flex;}#user-form-template-6 #field9{width:100%}#user-form-template-6 #field9 .element-container{width:100%;opacity:1;box-shadow:none;padding-right:5px;padding-left:5px;padding-top:0px;padding-bottom:0px;margin-right:0px;margin-left:0px;margin-top:0px;margin-bottom:0px;height:30px;font-family:Open Sans;font-weight:normal;font-size:13px;font-style:normal;color:rgba(81,80,80,1);background-color:rgba(255,255,255,1);border-width:1px;border-style:solid;border-color:#E9E7E7;border-radius:0px 0px 0px 0px;text-align:left;placeholderColor:rgba(200,200,200,1);box-sizing:border-box;}#user-form-template-6 #field9 .component-container{margin-right:5px;margin-left:5px;margin-top:5px;margin-bottom:5px;}#user-form-template-6 #field9 input::-webkit-input-placeholder {color: rgba(200,200,200,1);}::-moz-placeholder {color: rgba(200,200,200,1);}:-ms-input-placeholder {color: rgba(200,200,200,1);}:-moz-placeholder {color: rgba(200,200,200,1)}.field-label{color:rgba(45,41,38,1);margin-bottom:5px;margin-top:13px;margin-left:0px;margin-right:0px;font-size:14px;font-family:Open Sans;font-weight:normal;font-style:normal;opacity:1;text-align:left;}.required-field{margin-top:13px !important;margin-bottom:5px !important;margin-left:0px !important;margin-right:0px !important;box-sizing: border-box;align-items: flex-end;justify-content: flex-end;flex-direction: row;display:flex;}#user-form-template-6 #field10{width:100%}#user-form-template-6 #field10 .element-container{width:100%;opacity:1;box-shadow:none;padding-right:5px;padding-left:5px;padding-top:0px;padding-bottom:0px;margin-right:0px;margin-left:0px;margin-top:0px;margin-bottom:0px;height:30px;font-family:Open Sans;font-weight:normal;font-size:13px;font-style:normal;color:rgba(81,80,80,1);background-color:rgba(255,255,255,1);border-width:1px;border-style:solid;border-color:#E9E7E7;border-radius:0px 0px 0px 0px;text-align:left;box-sizing:border-box;placeholderColor:rgba(200,200,200,1);}#user-form-template-6 #field10 .component-container{margin-right:5px;margin-left:5px;margin-top:5px;margin-bottom:5px;}#user-form-template-6 #field10 input::-webkit-input-placeholder {color: rgba(200,200,200,1);}::-moz-placeholder {color: rgba(200,200,200,1);}:-ms-input-placeholder {color: rgba(200,200,200,1);}:-moz-placeholder {color: rgba(200,200,200,1)}.field-label{color:rgba(45,41,38,1);margin-bottom:5px;margin-top:13px;margin-left:0px;margin-right:0px;font-size:14px;font-family:Open Sans;font-weight:normal;font-style:normal;opacity:1;text-align:left;}.required-field{margin-top:13px !important;margin-bottom:5px !important;margin-left:0px !important;margin-right:0px !important;box-sizing: border-box;align-items: flex-end;justify-content: flex-end;flex-direction: row;display:flex;}#user-form-template-6 #field11{width:100%}#user-form-template-6 #field11 .element-container{display:none;}#user-form-template-6 #field11 .component-container{margin-right:5px;margin-left:5px;margin-top:5px;margin-bottom:5px;}.field-label{color:rgba(45,41,38,1);margin-bottom:5px;margin-top:13px;margin-left:0px;margin-right:0px;font-size:14px;font-family:Open Sans;font-weight:normal;font-style:normal;opacity:1;text-align:left;}.required-field{margin-top:13px !important;margin-bottom:5px !important;margin-left:0px !important;margin-right:0px !important;box-sizing: border-box;align-items: flex-end;justify-content: flex-end;flex-direction: row;display:flex;}#user-form-template-6 #field12{width:100%}#user-form-template-6 #field12 .element-container{display:none;}#user-form-template-6 #field12 .component-container{margin-right:5px;margin-left:5px;margin-top:5px;margin-bottom:5px;}.field-label{color:rgba(45,41,38,1);margin-bottom:5px;margin-top:13px;margin-left:0px;margin-right:0px;font-size:14px;font-family:Open Sans;font-weight:normal;font-style:normal;opacity:1;text-align:left;}.required-field{margin-top:13px !important;margin-bottom:5px !important;margin-left:0px !important;margin-right:0px !important;box-sizing: border-box;align-items: flex-end;justify-content: flex-end;flex-direction: row;display:flex;}#user-form-template-6 #field13{width:100%}#user-form-template-6 #field13 .element-container{display:none;}#user-form-template-6 #field13 .component-container{margin-right:5px;margin-left:5px;margin-top:5px;margin-bottom:5px;}.field-label{color:rgba(45,41,38,1);margin-bottom:5px;margin-top:13px;margin-left:0px;margin-right:0px;font-size:14px;font-family:Open Sans;font-weight:normal;font-style:normal;opacity:1;text-align:left;}.required-field{margin-top:13px !important;margin-bottom:5px !important;margin-left:0px !important;margin-right:0px !important;box-sizing: border-box;align-items: flex-end;justify-content: flex-end;flex-direction: row;display:flex;}#user-form-template-6 #field14{width:100%}#user-form-template-6 #field14 .element-container{display:none;}#user-form-template-6 #field14 .component-container{margin-right:5px;margin-left:5px;margin-top:5px;margin-bottom:5px;}.field-label{color:rgba(45,41,38,1);margin-bottom:5px;margin-top:13px;margin-left:0px;margin-right:0px;font-size:14px;font-family:Open Sans;font-weight:normal;font-style:normal;opacity:1;text-align:left;}.required-field{margin-top:13px !important;margin-bottom:5px !important;margin-left:0px !important;margin-right:0px !important;box-sizing: border-box;align-items: flex-end;justify-content: flex-end;flex-direction: row;display:flex;}#user-form-template-6 #field15{width:100%}#user-form-template-6 #field15 .element-container{display:none;}#user-form-template-6 #field15 .component-container{margin-right:5px;margin-left:5px;margin-top:5px;margin-bottom:5px;}.field-label{color:rgba(45,41,38,1);margin-bottom:5px;margin-top:13px;margin-left:0px;margin-right:0px;font-size:14px;font-family:Open Sans;font-weight:normal;font-style:normal;opacity:1;text-align:left;}.required-field{margin-top:13px !important;margin-bottom:5px !important;margin-left:0px !important;margin-right:0px !important;box-sizing: border-box;align-items: flex-end;justify-content: flex-end;flex-direction: row;display:flex;}#user-form-template-6 #field16{width:100%}#user-form-template-6 #field16 .element-container{display:none;}#user-form-template-6 #field16 .component-container{margin-right:5px;margin-left:5px;margin-top:5px;margin-bottom:5px;}#user-form-template-6{max-width:625px;background-color:rgba(248,248,248,0);margin:auto;padding-top:10px;padding-bottom:10px;padding-left:10px;padding-right:10px;align-items:flex-start;justify-content:space-between;flex-direction:column;box-sizing:border-box;display:flex;border-radius:3px 3px 3px 3px;box-shadow:;border-width:1px;border-style:none;border-color:#C8C8C8;overflow:hidden;opacity:1;}.g-recaptcha{transform:scale(0.5);-webkit-transform:scale(0.5);}}
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